Returns & Refunds

We want you (and your pet) to be happy 🐶💖

---

Most LEVY PAW items are custom made to order — you choose the pet, name, breed style, color, and size. Because these are printed just for you, they’re not returnable due to size, color, or change-of-mind.

That said, if there’s ever a printing issue, wrong item, or damage on arrival, we’ll absolutely make it right. 💛

---

If your item arrives damaged, misprinted, or you received the wrong style/size than what you ordered, please contact us within 30 days of delivery and include:

• Your order number
• A clear photo of the issue
• A photo of the full item you received

Email: support@levypaw.com
We’ll review it and send a replacement or refund as quickly as possible. 🐾

---

The following cannot be returned or refunded:

• Custom / personalized items (pet name, breed, etc.) with no production error
• Items worn, washed, or altered
• Final sale / clearance items
• Size or fit issues on correct items received

Tip: Please check our Size Chart before ordering. If you prefer a relaxed fit, consider sizing up. 💡

---

Please reach out within 30 days of the delivery date shown on your tracking. After that window, we’re usually not able to file a claim with our production or shipping partners.

---

Because each item is made just for you, we don’t keep inventory to swap sizes. We’re not able to offer traditional “send it back and exchange it” for custom products.

Unsure about sizing? We always recommend checking our Size Chart before purchasing (and if you’re between sizes or prefer a looser fit, size up for comfort).

---

Once an order shows as “delivered” to the address provided, carriers consider it complete. LEVY PAW isn’t responsible for packages lost or stolen after delivery.

If this happens, please check with neighbors or household members first. Still stuck? Email us — we’ll do our best to help. 💌

---

Entered the wrong address at checkout? Contact us within 24 hours so we can try to fix it before it ships: support@levypaw.com.

If the package is already in transit or delivered to the address provided, we’re unable to refund or replace at no cost.

---

If your order qualifies for a refund (for example: confirmed misprint or item damaged on arrival), we’ll process it back to your original payment method.

Refunds typically appear within 3–7 business days depending on your bank or credit card.

---

We’re small, and we truly care. If something wasn’t right, please reach out — we’ll always do our best to take care of you. 🐾

Email our support team at support@levypaw.com

Thank you for supporting LEVY PAW — and for helping us spread love (and rescue love) to animals in need. 🧡