RETURNS AT A GLANCE
Made just for you: personalized items cannot be returned for a change of mind or customer-selected size, color, or spelling.
Something wrong? Report damaged, misprinted, or incorrect items within 30 days of delivery.
Approved refunds: returned to your original payment method; typically visible within 3–7 business days.
We want you (and your pet) to be happy
Most LEVY PAW items are custom made to order — you choose the pet, name, breed style, color, and size. Because these are printed just for you, we cannot accept returns or exchanges for customer-selected size or color, customer-entered names or spelling mistakes, or change of mind. Please check all personalization details before ordering.
That said, if there’s ever a printing issue, wrong item, or damage on arrival, we’ll absolutely make it right.
If your item arrives damaged, misprinted, or you received the wrong style/size than what you ordered, please contact us within 30 days of delivery and include:
Email: support@levypaw.com
We’ll review it and send a replacement or refund as quickly as possible. Personalized items marked as non-returnable are still eligible for this support when they arrive damaged, misprinted, or incorrect. Please email us directly even if the self-service return option is unavailable.
The following are not eligible for change-of-mind returns or exchanges. This does not exclude support for items that arrive damaged, misprinted, or incorrect:
Tip: Please check our Size Chart before ordering. If you prefer a relaxed fit, consider sizing up.
Please reach out within 30 days of the delivery date shown on your tracking. After that window, we’re usually not able to file a claim with our production or shipping partners.
Because each item is made just for you, we don’t keep inventory to swap sizes. We’re not able to offer traditional “send it back and exchange it” for custom products.
Unsure about sizing? We always recommend checking our Size Chart before purchasing (and if you’re between sizes or prefer a looser fit, size up for comfort).
If tracking shows “delivered” but you cannot find your package, please check the delivery address, household members, and neighbors, then contact us with your order number. We’ll help you review the tracking and contact the carrier where possible.
A replacement or refund for a package reported missing after a confirmed delivery is not automatic; we review these situations individually.
Entered the wrong address at checkout? Contact us within 2 hours of placing your order so we can try to correct it before production begins: support@levypaw.com.
Once production or shipping has begun, address changes may no longer be possible. We cannot guarantee a free replacement or refund when an order is sent to an incorrect address supplied at checkout. Please contact us so we can review the available options.
If your order qualifies for a refund (for example: confirmed misprint or item damaged on arrival), we’ll process it back to your original payment method.
Refunds typically appear within 3–7 business days depending on your bank or credit card.
Email support@levypaw.com with your order number so we can help.